In this 6-hour course, your operators will learn the very basics of Usability Mapping so they can capture their expertise without having to write documents. By the end of this course, your operators will be able to:
Capture the hands-on expertise only your experienced operators have. This is how everyone gets to do stuff the right way, safely. So everyone can go home at the end of the day.
What Usability Mapping is and why your company wants you to learn this. How this has a direct impact on operational safety.
What must be in a step, and what must never be written in a step. How to handle multiple roles and hand-offs.
How the Procedure Capture template works. How to write a measurable Purpose, Scope and User statement that can serve as the specification for the procedure.
How do we insert Notes, Cautions and Warnings? How to select graphics, what to illustrate and what not.
How should a procedure be segmented? What is the role of the margin title? How do I manage cognitive overload and how do I manage sub steps and multiple roles?
What the document engineer will do for you, the SME. What they need from you. Work through the three-step document production workflow.
Each operator gets his own personal copy of:
Capturing their knowledge can be as easy as printing out a handful of the template pages, putting them on a clipboard and then walking through their facility or plant, writing down what they know needs to be done.
No writing or MS Word skills required.
(And we will even customize the templates for your industry and particular needs.)
Training is done with a minimum of 6 and a maximum of 20 participants. We will be happy to schedule the course to be run in person or online. For online courses, we recommend sessions on consecutive days at the same time each day.