A young Klaus Hofer experienced a life-changing event as a nurse in Australia. That led to a lifetime of research to find the answer to one question:
How can highly trained and motivated professionals still make mistakes that can kill people?
CAT-i was born in 2003, and today we are proud of our team and the work we do to make documentation usable — and safer.
Together we are better. We have zero tolerance for prejudice or discrimination of any kind, be that cultural, spiritual or sexual. We believe that together we are better, and we can make a positive difference if we try.
Founder and CEO
A corporate psychologist by training, Klaus’s passion for Usability Mapping was triggered by a serious incident that endangered the life of an unsuspecting hospital patient. In search of the cause, he found only opinions, judgmental answers and countless rules. This led him to the question:
How can well trained, focused and dedicated professionals make mistakes that could kill someone?
The question led him to a lifetime of research, development and now promoting the scientific principles that underpin the development of safer, more usable documentation. He founded CAT-i in 2003 and has personally trained over 6,000 professionals in 38 organizations world-wide.
Born in Austria, Klaus now lives in Canada and spends his spare time on his second passion – music.
Chief Operating Officer; Usability Mapping Document Engineer, certified Usability Mapping Trainer and UMAP IT development
Neville ensures that the CAT-i operations run smoothly and is one of the UMAP IT team. He is a certified U-Map Document Engineer and Trainer. In another life he helps solopreneurs build better businesses faster.
Houston, TX, USA
Director for Document Engineering Services; Usability Mapping Document Engineer & certified Usability Mapping Trainer
20+ years as an Operator, Training Foreman, Project Manager and Procedure Analyst in the oil and gas industry gives Mike a vast amount of knowledge and experience to apply to Usability Engineering and documentation. He’s kept on his toes by his three active kids.
Usability Mapping Ambassador, Certified Usability Mapping Document Engineer and Certified Usability Mapping Trainer
Verena is an Austrian psychologist by training and has over 25 years of experience as Usability and User Experience expert in international industry and business. She lives in beautiful Vienna, Austria and loves to spend time with her family and to go biking.
Manager, Australia. Ambassador, Certified Usability Mapping Document Engineer
Based in Perth, Australia, Brett is a passionate safety leader with over 20 years’ experience in oil and gas construction. Previously he served as a Mine Clearance Diver in the Royal Australian Navy. Brett is a keen traveller, diver and photographer. He likes to spend as much time as possible in, on, or under the water.
U-Map Document Engineer; U-Map Auditor
Carol specialises in usability mapping technical manuals, standards and procedures. Apart from usability engineering technical documents Carol is also a knitting specialist of the finest, as her Ravelry site shows.
U-Map Document Engineer
Rucha is an engineer by training and holds a Masters of Management from the University of Warwick in England. Her experience ranges from Retail Banking to Oil and Gas with the last 10 years in contract formation & management in Supply Chain. She is co-founder of a graphic design & boutique printing studio and loves travelling with her two little kids in her spare time.
CAT-i event coordinator; U-Map Document Engineer
A member of the CAT-I team since 2012, Kim is also an active member of the Canadian luge team. In the Sochi Olympics she placed 5th in the world, and competing for Canada during the World Championships in 2017 in Innsbruck Austria, Kimberley won a stellar Bronze Medal, making her the third fastest luger in the world.
UMAP IT development, U-Map Document Engineer
Jeff is IT/IM professional with over 20 years’ experience. His experiences range from Health Care to Oil and Gas with the last 8 years in IT Governance, Risk and Compliance. In his spare time he loves cooking and traveling with his wife and kids.
Ambassador, Usability Mapping Document Engineer
Lisa has an 11 year professional background as an advisor in health and safety and as management system specialist. Lisa has experience in the oil and gas industry, water treatment, and air-gas production,
In her spare time she likes to knit, run and spend time with family.
Usability Mapping Ambassador
Margo, an International Strategic Communication Consultant and Corporate Mediator based in South Africa, has applied her communication and anthropological credentials across many industries on different continents. She is the founder of Smart Chaos Media (Pty) Ltd., a Digital Health Education and social entrepreneurship initiative, through which she will be representing Usability Mapping in sub-Saharan Africa.
Usability Mapping Document Engineer
Leslie is a technical writer by training. Her experience ranges from municipal government to private industry. Leslie specializes in Usability Mapping technical manuals, standards, and procedures. In her spare time, she likes to read, travel, and spend time with family and friends.
Usability Mapping Document Engineer
A registered psychologist, Isa consults with the Furth Law Firm P.A. in Las Cruces where she specializes in workers’ rights and labour relations. When she has free time she works on improving her Spanish, promoting fine arts and working with Dharmahorse.
Hannes is the founder and chair of the World Usability Congress. Hannes and his team are global leaders in engineering UX solutions for industries worldwide. Hannes represents CAT-i in Austria through his consultancy youspi.com.
Christa is a professional trainer with specialization in soft skills. She is also a management consultant for companies and public administrations. In that role she also served many Chinese clients and authorities. Her spare time is spent between maintaining her garden and watching world class soccer matches.
Christa is the CAT-i representative in Germany. You can contact her via CSR Consulting.