the second annual international:
Usability Mapping Conference
Perth Australia
6-7 November 2024
Operational Safety and User Documentation
Well written, technically accurate, and regulatory compliant user documents exist everywhere, but accidents always point to:
Knowledge Gap | Procedure voidance | Actions notunderstood
So, where is the missing link?
Did you know that?
- Even excellent traditional technical writing productscan still compromise user safety.
- Useremotions of the moment drive user behaviours, not logic or language.
Come and find out!
- How to package content to optimize accurate comprehension and user responses.
- How to measurably reduce user comprehension errors to improve operational safety.
Usability Mapping Vision
Let us envision the day when no operator anywhere in the world has to perform a procedure that does not comply with the principles of human cognition and behavior.
De-risk Operational Safety
Correctly applied UX science methods measurably reduce:
- The risk of user comprehension errors
- The risk of performance errors
- The risk of risk of incidents
2 days and 20 powerful sessions you won't forget!
Usability Mapping, an Element of our Health and Safety Program
OPENING KEYNOTE: 40 Minute presentation
How we introduced Usability Mapping. What pushback did we experience, and how we managed it?
Lessons we learned and how we got acceptance. We will not return to the old way, and here is why.
Camilla Windfeld Khanna, Head of Health and Safety, Alinta Energy
Karri Room
Users are not Readers
40 Minute presentation
Why don’t users like to read? Even expensive and well written documents are not being used. How can we resolve this expensive dilemma?
Klaus Hofer, Usability Mapping Inc. Calgary
Pinnacles Room
Introduction to Usability Mapping
100 Minute workshop with interactive learning.
What is Usability Mapping, and what is it not? What does it have to do with operational safety? Where is the added value? How do we answer questions for users we do not see, and still minimise the risk of comprehension errors? Why is it called “document engineering?”.
Neville Chamberlain, Usability Mapping Inc. Calgary
Karri Room
The Catalyst to Change One's Mind
40 Minute presentation
Achieving persistent changes of people’s behaviour is often aggravated by psychological roadblocks. Learn to recognize and avoid them!
Verena Seibert Giller, UX Psychology e.U.
Pinnacles Room
Readability Scores and Risk Ranking
40 Minute presentation
How should we use the Flesch-Kincaid index? What does RGL and FRES mean. How should we deal with foreign language interference.
Brett Shields, CAT-I Australia Pty. Ltd.
Pinnacles Room
Conflict Management and Negotiating Strategies
100 Minute workshop with interactive learning.
Learn to turn conflicts into value-adding opportunities. Recognize 10 classic fallacy arguments that effectively persuade, but also misguide people. Learn the key elements for negotiating win-win solutions.
Klaus Hofer, Usability Mapping Inc. Calgary
Karri Room
Behaviour Based Content Management
40 Minute presentation
Documents regulate how your organization functions. Behaviour based management systems are easy to build and measurably improve human performance.
Mike Hanna, Director for UX Document Engineering, Houston Texas
Pinnacles Room
Engineer User Documents to a UX Specification
40 Minute presentation
Measure twice, write once. How to prevent over- or under documentation. Engineering user documents to usability specification. Usability and safety cannot be separated!
Brett Shields, CAT-I Australia Pty. Ltd, Perth
Pinnacles Room
Introducing UMAP Responsive
40 Minute presentation
Export Usability Mapped documents from Word to responsive HTML in just one click. In this presentation Neville shows how it works and what the benefits are.
Neville Chamberlain, Usability Mapping Inc. Calgary
Karri Room
Regulatory and Legally Compliant, but Compromising Safety
Day 1 CLOSING KEYNOTE: 40 Minute presentation
How dangerous procedures are currently written, approved and circulated.
What regulators and management teams need to learn now.
Protect end users instead of blaming them?
Mike Hanna, Director for UX Document Engineering, Houston Texas
Karri Room
UX Psychology is the future! It Benefits all Industries, and Here is Why!
Verena takes you on a discovery journey how UX Psychology began, and how it become an essential element for all industries who value human performance and industrial safety.
Dr. Verena Seibert-Giller, CEO of UX Psychology e.U., Vienna Austria
Karri Room
How AI Contributes to Operational Safety
40 Minute presentation
AI is everywhere and touches everything. Can AI support a fast paced development of operating procedures?
Klaus Hofer, Usability Mapping Inc. Calgary
Pinnacles Room
UX Design Techniques that Resonate with Users
100 Minute workshop with interactive learning
Discover the Hassenzahl method and develop solutions that comply with UX ISO-9241-210. Learn the elements of Hassenzahl’s model and differentiate user experience from the user perspective.
Hannes Robier, youspi, Graz Austria
Karri Room
When Warnings Interfere with Safety
40 Minute presentation
Prevent dangerous “Safety Clutter” (Dekker/Provan) Learn to embed safey alerts where they don’t clutter and are really effective.
Brett Shields, CAT-I Australia Pty. Ltd. Perth
Pinnacles Room
The UX Innovation Management System
40 Minute presentation
Of an estimated 12,000 product launches, almost 76 percent fail within the first year. Why do so many of them to fail? Could a UX management approach have prevented that? What lessons can we learn from this?
Hannes Robier, Youspi, Graz Austria
Pinnacles Room
The UX Psychology Lens for Developers
100 minutes of interactive and fun learning
Dr. Verena Seibert-Giller is an international UX Psychologist and developer of the UX tool kit “UX Psychology Lens”. This tool was designed for busy developers, with little or no psychology background. UX Psychology the future for all industries where human performance and safety matters.
Verena Seibert-Giller, UX Psychology e.U. Vienna Austria
Karri Room
Usability Mapping with UMAP IT
40 Minute presentation
Build consistent Usability Mapping formats using the MS Word add-on UMAP IT. Integrate standard MS Word techniques with UMAP IT best practices.
Neville Chamberlain, Usability Mapping Inc. Calgary
Pinnacles Room
Illustrating Procedure Steps
40 Minute presentation
Communicate but don't decorate.
Use graphic art to guide safe behaviour.
Why are photographs a problem?
Neville Chamberlain, Usability Mapping Inc. Calgary
Pinnacles Room
Engineering Multi-Role Procedures
40 Minute presentation
Role changes during safety critical procedure are critical safety moments. How can multi-role procedures be engineered to require role changes.
Mike Hanna, Director for UX Document Engineering, Houston Texas
Karri Room
Success Takes Courage - Making a Difference in a Dangerous World
CLOSING KEYNOTE 40 Minute presentation
But to be courageous is not to be foolish.
Instead, you determine an acceptable risk but are prepared for failure. That takes courage!
Brett Shields, CAT-I Australia Pty. Ltd, with Troy Simmonds.
Karri Room
Leading experts in safety, usability and UX
"Complexity is the enemy of execution’ credit Tony Robbins."
"UX Psychology is the science, and using it is our future. Psychology is sexy."
"Trust, guts, and skills are not beliefs but are learnable and allow you to do incredible things."
"Humans love simplicity, but are made for complexity. That is the tension between efficiency and extraordinary Experience."
"We can’t reduce the amount of work to be done but we can get better at managing overload."
“Just because it is the way it has always been done, does not mean we should keep doing it”
“No matter how clever you may be, the laws of nature will operate regardless!”
"Compromised safety in user documentation, but regulatory complaint. “Killing by the book!”
Parmelia Hilton Perth
Where to stay
The most convenient place to stay will be at the Parmelia Hilton Perth. You can check with them here, or stay at any of the hotels or other accommodation nearby.
Invest in safety
The registration price includes:
- 2 days conference attendance
- access to all workshops and presentations
- participation at the Wednesday night gala dinner
- daily buffet lunch is served on both days, offering choices for all diets and tastes and vegan participants
- all break refreshments, pastries, as well as non-stop coffee, tea and refreshments
- conference bag containing handouts and other learning aids and networking goodies.
Please note that accommodation is not included.